📜 Cancellation & Refund Policy
Full Payment Required:

Payment must be made in full to confirm your booking.
Cancellations by the Customer:

More than 72 hours before delivery: 50% refund.
Less than 72 hours before delivery: No refund.
If a custom song was requested: No refund, as the work has already been completed.
Cancellations by CRocQ:

If CRocQ is unable to fulfill the Sing-o-gram due to unforeseen circumstances after accepting the job, you will receive a full refund.
Rescheduling:

If you need to change the delivery date, we will do our best to accommodate, but availability is not guaranteed. Rescheduling within 48 hours of the event may incur a 20% fee.
No-Shows & Non-Delivery:

If the recipient is unavailable at the scheduled time for an in-person delivery, the Sing-o-gram will be converted into a pre-recorded video. No refunds will be provided.
Technical Issues (Virtual Delivery):

If technical difficulties prevent a live video call from happening, a pre-recorded video will be sent instead.